Frequently Asked Questions

What Are Your Current Specials?

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Where Can I See Your Reviews?

See Our Google Reviews.

See Our Facebook Reviews.

See Our HelloPeter Reviews.

When Will I Receive My Order?

We use express shipping on all of our orders inside South Africa. As per ur shipping policy, you can expect delivery within the same-day, and up to 4-working days once we have received your payment.

Once the order has been packed & fulfilled, you will get an automated email & you will also then be able to track your order from then onwards on our "Track Order" page on our website. Just insert your personalized tracking order number associated with your order to see which stage of shipping your order is in.

Gauteng: Same Day or Next Day Delivery.
Every Other Province: Next Day or Up to 4-Day Delivery.

In very rare cases; due to load shedding, etc. there can be an additional 1-working day for processing, packing & fulfilling.

How Do I Make Sure I Order The Right Size?

You can go to our "Sizing Guide" page on our website so you can be sure you choose the right sized product for your little furry friend. 

What Products Do You Sell?

At Pets Planet, we sell a variety of products; from our best selling Washable IREMIA Dog Bed With removable cover & optional Matching Dog Blanket, as well as the IREMIA Dog Sofa - all the way to Curli Dog Harnesses, To LickiMat Slow Feeder Dog Bowls, To Biltong Boytjies Dog Biltong - Buddy Biltong Bites, To DoggyRade and so much more.

Keep your eye on our Newest Releases.

Is The IREMIA Dog Bed & Dog Sofa Washable?

The IREMIA dog bed & IREMIA Dog Soda is 100% washing machine and Tumble dryer friendly. To eliminate pet odors, stains, and hair - Machine wash with a little bit of washing powder & stay soft on a gentle & quick cycle. Then Tumble dry on low heat, or leave it out in the sun to dry, help expand the PP cotton inside & leave the fabric ultra soft & silky smooth. 

The IREMIA Dog Bed & IREMIA Dog Sofa has a removable outer cover with zips, and removable inner cushions - making washing the bed easier than ever, and prolonging the lifespan of the bed.

What Is The IREMIA Dog Bed Made Out Of?

The outer layer is made from an Ultra-Soft Vegan Faux Fur & designed in a greek Flokati long-fur style or a velvety Veloúdo short-fur style. The inner filling is made out of Premium PP cotton. This is made predominantly from polypropylene fiber. It has good elasticity, high bulkiness, attractive appearance, and is not afraid of extrusion, easy to wash, and quick-drying. 

The IREMIA Dog Bed includes a removable outer cover with zips, and removable inner cushions, while there is an optional matching blanket as well!

What Is The IREMIA Dog Sofa Made Out Of?

The outer layer is made from lavish & modern thin-band corduroy fabric. The inner filling is made from chipped memory foam.

The IREMIA Dog Sofa includes a removable outer cover with zips, and a removable inner cushion for easy washing & drying.

What Is Pets Planet's Refund Policy?

We have a 30-day money-back refund guarantee, which means you have 30 days after receiving your item to request a return. Please feel free to visit our "Refund Policy" page on our website for more information, or email us on should you want to enquire more about or process a refund.  

How Can We Pay?

Read more about all of the secure payment gateways & options we provide on our Payment Options Page.

We currently offer PayFast as our Primary Secured Payment Gateway which allows you to pay using Credit & Cheque Cards, Instant EFT, MobiCred, MasterPass, SnapScan, Zapper & Debit Card. Read more about it here on our PayFast Payment Page.

We also offer PayFlex as an alternative flexible payment option. Buy & receive your dog beds now & pay in 4 interest-free instalments over 6 weeks. No interest. No fees. No catch. Read more about it here on our PayFlex Payment Page.

We also offer Ozow as an alternative Instant EFT payment option. Read more about it here on our Ozow Payment Page.

We also offer Yoco as an alternative In Store Pick-Up & Payment and/or online payment option. Read more about it here on our Yoco Payment Page.

Can We Trust Other Companies Selling Similar Dog Beds?

We do not sell through any companies. We are the official eRetailer of The Premium IREMIA Dog Bed & the IREMIA Dog Sofa to South Africa. The only place to buy a calming dog bed is from us on, or from our official BidOrBuy page, or from our official Takealot page. Unfortunately many clients have been scammed by other companies - don't fall for it too!

What Are Shipping & Delivery Costs?

We provide FREE 1-4 Day Nationwide Express Delivery to your door on orders over R500! We have streamlined this process to minimize issues and provide a convenient experience, where you are kept in the loop at every checkpoint via Email or SMS, and/or via our 'Track Order Page'. 

All orders under R500 will be charged for our 1-4 Day Nationwide Express Delivery; R100 In Gauteng & R150 to The Rest Of South Africa.

What Do I Do If I Never Receieved My Order?

If you have not received your order within 5 working days please go to the "Track Order" page on our website and insert your personalized tracking order number associated with your order to see which stage of shipping your order is in. If you did not find that helpful please contact us in the  "Contact us" page, or email us at and we will follow up on your order.

What Do I Do If I Received A Defective Product?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at  

How Do I Make Changes To An Order I Have Already Placed?

Please feel free to contact us at, or call or whatsapp us on (072) 530 9561 to see if we can help you. Unfortunately, once the order has left our premises we can not make any changes. 

Where Is Pets Planet Located?

Although we are located in Meadowbrook Business Park (Unit 5 Campora), in Olivedale, Randburg, South Africa - we ship nationwide. 

How Do I Contact Pets Planet If My Questions Hasn't Been Answered Here?

Please feel free to contact us at or on (072) 530 9561 if you have any questions or need any additional information. We are always happy to help.