Shipping policy

We provide FREE 1-4 Day EXPRESS Delivery to your door in South Africa, on orders over R500.

International Shipping Disclaimer

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing
consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have
an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for
more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Delivery & Shipping Costs

Pets Planet Provides FREE 1-4 Day Nationwide Express Delivery on orders over R500 (working days only - on weekends couriers are closed). All orders under R500 will be charged for our Nationwide 1-4 Day Express Delivery.

- Gauteng: R100 Per Order Under R500.

- Rest Of South Africa: R150 Per Order Under R500.

- VIP Express Delivery Options are also available.

Delivery Timing

If you require products delivered by a certain date, please email hello@petsplanet.co.za to verify your product availability.

Gauteng: Same Day or Next Day Delivery; Up to 4-day Delivery.
Every Other Province: Next Day or Up to 4-Day Delivery.

Return Shipping

Customers can either take it upon themselves to courier the products back to our warehouse and take full responsibility should it not arrive. You will then only be charged the following processing & restocking fees, as per our shipping policy:

Gauteng - R100 for the first product + R50 for each additional product returned.

Rest Of South Africa - R200 for the first product + R100 for each additional product returned.

Or, we can get our couriers to pick up the product/order, but the customer will be responsible for paying the following return shipping, processing & restocking fees, as per our shipping policy:

Gauteng - R200 for the first product + R100 for each additional product returned.

Rest Of South Africa - R350 for the first product + R150 for each additional product returned.

Shipping Terms

Pets Planet is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
Pets Planet cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.

Product Returns/Exchange Shipping Terms