FREQUENTLY ASKED QUESTIONS
We use express shipping on all of our orders inside South Africa. As per ur shipping policy, you can expect delivery within the same-day, and up to 4-working days once we have received your payment.
Once the order has been packed & fulfilled, you will get an automated email & you will also then be able to track your order from then onwards on our "Track Order" page on our website. Just insert your personalized tracking order number associated with your order to see which stage of shipping your order is in.
Gauteng: Same Day or Next Day Delivery.
Every Other Province: Next Day or Up to 4-Day Delivery.
In very rare cases; due to load shedding, etc. there can be an additional 1-working day for processing, packing & fulfilling.
You can go to our "Sizing Guide" page on our website so you can be sure you choose the right sized product for your little furry friend.
The IREMIA Dog Bed & IREMIA Dog Sofa is 100% washing machine and Tumble dryer friendly. To eliminate pet odors, stains, and hair - Machine wash with a little bit of washing powder & stay soft on a gentle & quick cycle. Then Tumble dry on low heat, or leave it out in the sun to dry, help expand the PP cotton inside & leave the fabric ultra soft & silky smooth.
The IREMIA Dog Bed & IREMIA Dog Sofa has a removable outer cover with zips, and removable inner cushions - making washing the bed easier than ever, and prolonging the lifespan of the bed.
The outer layer is made from an Ultra-Soft Faux Fur & designed in a greek Flokati long-fur style or a velvety Veloúdo short-fur style. The inner filling is made out of Premium PP cotton. This is made predominantly from polypropylene fiber. It has good elasticity, high bulkiness, attractive appearance, and is not afraid of extrusion, easy to wash, and quick-drying.
The IREMIA Dog Bed includes a removable outer cover with zips, and removable inner cushions, while there is an optional matching blanket as well!
The outer layer is made from lavish & modern thin-band Corduroy fabric. The inner filling is made from chipped memory foam.
The IREMIA Dog Sofa includes a removable outer cover with zips, and a removable inner cushion for easy washing & drying.
We have a 30-day money-back refund guarantee, which means you have 30 days after receiving your item to request a return. Please feel free to visit our "Refund Policy" page on our website for more information, or email us on hello@petsplanet.co.za should you want to enquire more about or process a refund.
We currently offer PayFast as our Primary Secured Payment Gateway which allows you to pay using Credit & Cheque Cards, Instant EFT, MobiCred, MasterPass, SnapScan, Zapper & Debit Card. Read more about it here on our PayFast Payment Page.
We also offer PayFlex as an alternative flexible payment option. Buy & receive your dog beds now & pay in 4 interest-free instalments over 6 weeks. No interest. No fees. No catch. Read more about it here on our PayFlex Payment Page.
We also offer Ozow as an alternative Instant EFT payment option. Read more about it here on our Ozow Payment Page.
We also offer Yoco as an alternative In Store Pick-Up & Payment and/or online payment option. Read more about it here on our Yoco Payment Page.
We provide FREE 1-4 Day Nationwide Express Delivery to your door! We have streamlined this process to minimize issues and provide a convenient experience, where you are kept in the loop at every checkpoint via Email or SMS, and/or via our 'Track Order Page'.
Although we are located in Meadowbrook Business Park (Unit 5 Campora), in Olivedale, Randburg, South Africa - we ship nationwide.
Please feel free to contact us at Hello@PetsPlanet.co.za, or call or whatsapp us on (072) 530 9561 to see if we can help you. Unfortunately, once the order has left our premises we can not make any changes.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Hello@PetsPlanet.co.za.